Cancellation & refund policies

Rescheduling. Reschedule a 1-on-1 for free up to 24 hours before the start time, from the link in your confirmation email or your dashboard.

• Cancel more than 24 hours before: full refund of what you paid — the pet 1-on-1 $45 ($35 Good Dog Club member rate), the business consult $99 ($79 certified-alumni rate).
• Cancel less than 24 hours before: non-refundable, but you may reschedule once within 24 hours as a courtesy.
• No-show (no join within 10 minutes, no notice): non-refundable.

If the trainer cancels or doesn’t show, or a technical fault on our side prevents the session, you get a full refund or a free rebooking — your choice.

Cancel anytime from your dashboard. You keep full access until the end of the period you’ve already paid for — we don’t cut you off early.

Monthly plans: canceling stops the next charge; no partial-month refunds. Annual plans: not pro-rated after the first 14 days. Within the first 14 days of an annual purchase you can request a full refund if you haven’t booked a 1-on-1 or attended a live group session.

Price changes: your existing rate is honored until you cancel or change plans, and we’ll give notice before any change.

14-day money-back guarantee. If a one-time course isn’t right for you, request a full refund within 14 days of purchase, as long as you haven’t completed more than 25% of the course or earned its certificate. After 14 days, or once a certificate has been issued, the purchase is non-refundable — you keep lifetime access either way.